Internet Help Desk Youtube:
“The hold button is your best friend” Who is the boss?
from 2001 video.
Can’t get your email – Can you be more specific
Please turn on your computer!!
this is what happens when you are on hold:
Plan B when there is a 12:00 flasher ask for the kid in the house.
12:00 flasher is when all the devices in the house flash 12:00
It is a problem when the people are not versed in basic IT functions and have not spent the time to do basic troubleshooting (like is the computer on).
Another aspect is Social engineering …
Microsoft tech Scammer:
The Scammer is very shift and does not answer what company they are from.
Always says I am from Windows Technical Department
The main thing is the scammer wanted the user to get access to the computer.